Purchasing Terms

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Warranty

Satarii, Inc. Warranty effective March 2, 2012
This product is guaranteed against manufacturing defects for one (1) year from the original date of new product purchase. Satarii’s sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product. This is done at Satarii’s sole discretion. Warranty returns and replacements are only covered in USA and Canada.

Damage resulting from use, misuse, accident, or normal wear and tear is not covered by this or any warranty. Satarii assumes no liability for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. When servicing your warranty request, Satarii may require you to furnish proof of purchase details. This warranty is non-transferable, it applies to the original purchaser only. This warranty only applies to new Swivl products purchased directly from Satarii or Satarii authorized resellers; purchases from non-authroized resellers are not covered.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

30-day Money Back Guarantee Policy

Satarii, Inc. Warranty effective March 2, 2012
We want you to be 100% satisfied or your money back! If you’re not satisfied with the performance of this product, please contact Customer Service for a Return Authorization Number to return it within 30 days of the ship date for a full refund of the purchase price, less shipping and handling.
We reserve the right to make changes to this policy. Any changes to this policy will be posted. This policy applies ONLY to Swivl products purchased directly from Satarii through this website. This policy DOES NOT apply to purchases made through other vendors.

Shipping

Our shipping cut-off is 11am PST. All orders received after 11am PST will be shipped the following day.
Saturday delivery is not guaranteed. We are not responsible for shipping delays due to FedEx but will help as much as we can to resolve them.

International Shipments

Satarii, Inc. international policy effective June 18, 2012
Swivl’s are currently being fulfilled to the following countries: Antigua, Argentina, Australia, Austria, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bolivia, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Finland, France, Germany, Grenada, Guatemala, Haiti, Honduras, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kuwait, Liechtenstein, Luxembourg, Macao, Maldives, Malta, Mexico, Monaco, Morocco, Nepal, Netherlands, New Zealand, Nicaragua, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Taiwan, Thailand, Trinidad, Turkey, Ukraine, United Arab Emirates, United Kingdom, Venezuela, and Vietnam
The products offered on this site, including but not limited to Swivl, Swivl-it, AC Adapter, Marker, are U.S. models and may have different power requirements than your country. All packaging and instructions are in English.
When ordering, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Local duties and taxes may be assessed AFTER the purchase is made. Be aware that they will not be assessed at the time of purchase. All duties and taxes are the responsibility of the recipient.
Shipping will be done via Fedex and is assessed as a flat fee. Deliveries are expected to arrive in 7-10 days.

Contact Information

If you have any questions, concerns, or comments you may contact us using the information below:
By e-mail: support@swivl.com
By phone: (888)837-6209