Frequently Asked Questions

Why is the firmware update file damaged in Mac?

Rest assured, the file is not damaged. Unfortunately, sometimes Mac does not recognize or open the file or program that is unknown. You need to change the settings in your System preferences, before you run the firmware update. Seems like you missed our message marked IMPORTANT. Below the last bullet of Step 1 of firmware update, you see a message in red, which addresses the issue you are having. Below is a screen shot of that message (click on it to enlarge):
Screen Shot 2015-03-26 at 1.43.07 PM

Hope this helps. If you are still having trouble please feel free to contact us at

How do I replace a broken lanyard?

To replace the broken lanyard, please email us at Please include an image of the broken lanyard in the email and we will reach out to you once the email is received.

How do I share the video directly from Swivl Capture app to others?(Android)

Here are the steps you need to take after recording the video on Swivl Capture app using android.

Go to My Files > Device Storage or SD Card >Android>data > > files >Movies > Select the video and then choose, how to share.


How to pair the Swivl base and marker?

There are circumstances when pairing your Swivl base and marker is required. The most common reason for needing to pair is when a lost or defective marker is replaced with a new marker and you are using the same base.

How do I know if pairing of base and marker is required?
There will be a solid red light on the Swivl marker and on the base next to the power button.

Here are the simple steps to pair your Swivl marker to base:

1. Turn both the marker and base on by holding down the power button for two-three seconds. (You should have a single red light on the Marker and the Base)
2. Press both buttons on the base at the same time. (No holding is required)
3. Quickly, press and hold the check mark button and the power button on the marker. You should see the red light on the marker and the base flicker and then turn green after 2-3 seconds and then you can release the buttons. If it did not work, go back to step 2 and try to reduce time between step 2 and step 3.

Where is my marker?

It is in the built in charging dock, behind the grip. Just lift the door up and you’ll see it!

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